Enhancing Call Center Efficiency with Interactive Voice Response (IVR) Software
IVR software automates phone calls using voice and touch-tone keypad options. The cheerful voice answers customer assistance calls and offers menu choices like “Press 1 for billing inquiries” or “Press 2 for technical support.” IVR systems may also gather callers’ account numbers and reasons for calling to route calls to agents or deliver relevant information.
https://www.newscognition.com/....enhancing-call-cente
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