I want to express my sincere gratitude to the Lufthansa Airlines Geneva Office for the wonderful service my family and I just experienced. The staff showed the highest level of professionalism, patience, and courtesy from the first time we contacted them with our travel-related questions. It might be difficult to plan a trip for a family of five, but the team made the process easy and effective.
Particularly, one employee went above and above to make sure that all of our travel requirements were satisfied, including making special meal requests and finding seats that would keep our family seated together. All of our inquiries were politely addressed, and they offered practical advice for a more relaxing trip. We were all left with a lasting impression by the genuine readiness to help and the attention to detail.
What was most notable was the kind, individualized service. We always had the impression that someone genuinely cared about us and that the transaction was not routine. Additionally, their follow-up and proactive communication were highly valued.
Even before we got on the plane, our trip got off to a great start because of the Lufthansa Geneva Office. Thank you so much, and we will definitely use Lufthansa for our next family vacation.